Cards
Debit and credit cards
Phongsavanh Credit Cards
Introduction and Card Business Overview
- Phongsavanh Bank limited (PSVB) has been officially granted as a principal member from globally prestigious card organizations (VISA association on 3rd October 2007, MasterCard association on 3rd August 2009, JCB association on 16th November 2012, UnionPay association on 19th April 2013). We are successfully carrying out card services acquiring in late January, 2010. Also, we continue implementing our business of issuance and officially launch in 06 April 2011.
- With our hi-technology platform of full solution in card management system, SunGard System Access, PSVB is always aiming at maintaining our leading position in international card payment market in Lao PDR.
- Phongsavanh Bank issues international VISA/Master Card with all features compliant with international standards of VISA and Master Card Associations.
- Credit cards Visa/MasterCard issued by Phongsavanh Bank to individual clients are used and accepted for payment on global scale with the facilities of overdraft, purchasing goods, cash advance from counter and ATM withdrawal which brings about favorableness to clients any time, anywhere.
- Supplementary Cards: You may apply for an additional card on your card account known as Supplementary Card for a person or persons whom you have chosen to be an additional card member/s. However you must pay for all the charges made by the Supplementary Card member/s on the card. You may assign a separate (lower) credit limit to the supplementary card member/s.
Credit card payment channels
- Payment by cash at Phongsavanh bank’s counter nationwide.
- Direct Debit from your bank account at Phongsavanh Bank.
- Payment by Phongsavanh’s ATM from bank account nationwide.
Documents
ATM card
ATM card is a card used instead of cash such as withdrawing cash through ATM of Phongsavanh Bank and Bangkok Bank (Thailand), using to pay for goods or services at stores that are members of the POS/EDC with Phongsavanh Bank. Also get a special discount of 5%-50% when used to pay for goods and services according to the stores participating in the program with Phongsavanh Bank, easy to use and can also monitor account activity through SMS Banking notifications, WhatsApp/Telegram or Hi App of Phongsavanh Bank.
Card type
There are 2 types of ATM card: green card and gold card
| Card type | Green | Gold |
|---|---|---|
| ATM Card | Yes | Yes |
- Green card: Transfer-withdrawal of cash through Phongsavanh Bank’s ATM 10,000,000 kip/day.
- Gold card: Transfer-withdraw cash through Phongsavanh Bank’s ATM 20,000,000 kip/day.
Benefits received
- Use instead of cash, pay for goods or services at various stores and service points through Phongsavanh Bank’s POS/EDC.
- Use to withdraw cash at Phongsavanh Bank’s ATM and Bangkok Bank’s ATM (Thailand) 24 hours.
- Pay tuition fees or pay through POS/EDC at Phongsavanh Bank’s member stores.
- You can get a 5% - 50% discount from program participating stores (according to the conditions set by the store in each period).
- Eligibility
- Open a saving account, joint account and individual account according to the terms and conditions.
- Documents required
- A copy of identity card (ID), passport that has not yet expired or family book
Debit card
A debit card is a card used instead of cash, such as withdrawing cash through an ATM, paying for goods or services at member shops that use card swipers, having the same symbol as on the card all over the world. Also receive a special discount of 5% - 50% when using to pay for goods and services at the stores participating in the program with Phongsavanh Bank. It is comfortably used and you can also track account activity through SMS Banking notifications, WhatsApp/Telegram or Hi App of Phongsavanh Bank.
Card type
There are 2 types of debit card: Visa and UnionPay
| Card type | Classic | Gold |
|---|---|---|
| VISA-DEBIT | Yes | Yes |
| UPI-DEBIT | Yes | – |
- Debit classic card and UnionPay debit classic card: transfer-withdraw cash through Phongsavanh Bank’s ATM 15,000,000 kip/day.
- VISA debit gold card: Transfer-withdraw cash through Phongsavanh Bank’s ATM 20,000,000 kip/day.
Benefits received
- Use instead of cash, pay for goods or services at stores and service points through POS/EDC, having the same symbol as on the card worldwide.
- Use online payment with a symbol on the card.
- Use to withdraw cash through ATMs with the symbol on the card worldwide.
- You can get a 5-50% discount from participating shops (according to the conditions set by the shops in each period).
- Receive special privileges during all promotional periods.
Eligibility criteria
- Open a saving account and personal account according to the terms and conditions.
- VISA debit gold card must open a minimum account of 100 million kip.
- Document required
- A copy of identity card (ID) or passport that has not yet expired
Credit card
Credit card can be used to withdraw cash through ATMs and service units which have the same symbol as on card’s surface worldwide, and to pay for goods or services at member shops that use card with the symbol as on the card all over the world. Also get a special discount of 5%-50% when using it to pay for goods or services at the stores participating in the program with Phongsavanh Bank, accumulate points to redeem prizes, have a grace period of 20-49 days, choose to pay a maximum of 24 months, get special privileges during the promotion period, easy to use, can track activities and monthly financial statements through WhatsApp/Telegram notification service.
Card type
There are 4 types of credit card: Visa, Master Card, JCB and UnionPay
| Card type | Classic | Gold |
|---|---|---|
| VISA | Yes | Yes |
| MASTER | Yes | Yes |
| JCB | Yes | Yes |
| UPI | Yes | – |
Benefits received
- Use instead of cash, pay for goods or services at stores and service points through POS/EDC with a symbol on card worldwide.
- Use online payment, having the same symbol as on the card.
- Use to withdraw cash through ATMs and bank service units, having the same symbol as on the card all over the world.
- You can get a 5-50% discount from participating shops (according to the conditions set by the shops in each period).
- Receive special privileges during all promotional periods.
- Accumulate points to redeem prizes.
- Choose to pay up to 24 months.
Eligibility criteria
- The Primary card holder is 21-60 years old and the supplementary card holder is 18 years old or older.
- Hiring time of 2 years or more.
- Minimum monthly income of 3 million kip or more or equivalent to 300 US dollars for credit card.
- Minimum monthly income of 8 million kip or more or equivalent to 1,000 US dollars for gold card.
- Civil servant, permanent employee or business owner.
Supporting documents
Application documents for permanent staff
- A copy of ID card or passport.
- A copy of the census book.
- Residential Address Certificate.
- Employee certificate, salary certificate or salary schedule or documents showing monthly income
- Details of salary account activity for the last 3 months (Statement).
Application documents for business owners
- Copy of ID card or passport.
- A copy of the census book.
- Residential Address Certificate.
- Copy of business registration certificate (establishment of business must not less than 2 years).
- Tax registration.
- Details of account activity for the last 12 months (Statement).
- Bill of purchase, bill of sale, notebook or document showing other income for the last 6 months (if any).
Application documents for guaranteed deposits
- Copy of ID card or passport.
- A copy of the census book.
- Residential address certificate.
- Phongsavanh Bank Limited deposit account for guaranteed deposits
Supporting documents for additional card
- Copy of ID card or passport.
- A copy of the census book.
ATM card fees
| No | Descriptions | Services fees |
|---|---|---|
| 1 | Registration fee | LAK 30.000/green card · LAK 50.000/gold card |
| 2 | Photo print on the card | LAK 30.000/card |
| 3 | Fees for all types of Card Issued urgently | Registration fee plus LAK 20.000 |
| 4 | Fees for all types of Card with Photo issued urgently | Urgent card issuing fee plus LAK 30.000 |
| 5 | Card replacement | LAK 30.000/green card · LAK 50.000/gold card |
| 6 | Issuing a new PIN | LAK 30.000/card · LAK 40.000/card |
| 7 | Issuing an additional card | LAK 30.000/green card · LAK 50.000/gold card |
| 8 | Monthly fee | LAK 3.000, USD 0.4, THB 13 |
| 9 | Cash withdrawal from Bangkok Bank ATMs in Thailand | ATM card linked to LAK account: fee 1%, minimum 10,000 LAK, maximum 100,000 LAK · ATM card linked to THB account: fee 1%, minimum 25 THB, maximum 150 THB · ATM card linked to USD account: free |
| 10 | Balance enquiry from Bangkok Bank ATMs in Thailand | LAK 10.000, USD 0.5, THB 14 |
International debit card fees (Visa & UPI)
| No | Descriptions | Services fees |
|---|---|---|
| 1 | Joining fee | 200,000 (Except for card linked to dollar currency account) |
| 2 | Requesting an additional card | LAK 150.000 |
| 3 | Monthly fee | LAK 9.000 for UPI Debit card, USD 1, THB 30 · LAK 20.000 for Visa Debit card, USD 1.6, THB 50 |
| 4 | Card replacement | LAK 150.000 |
| 5 | Urgent card issuance fee | Joining fee + LAK 20.000 |
| 6 | Issuing a new PIN | LAK 30.000/Time · LAK 40.000/Time (one day) |
| 7 | Foreign exchange markup | 1% |
| 8 | Dispute request | Refer to the charge from foreign banks |
| 9 | Cash withdrawal (at Off-Us ATMs and counter) | 3% or LAK 50.000, USD 6, THB 200 |
| 10 | Balance enquiry | LAK 10.000, USD 0.5, THB 16 |
| 11 | Daily credit limit | 20,000,000 Kip/Card/Day for Gold card · 10,000,000 Kip/Card/Day for Classic card |
VISA, MASTER, JCB & UPI credit card fees
| No | Descriptions | Services fees |
|---|---|---|
| 1 | Registration fee | LAK 200.000/Classic Silver Card · LAK 400.000/Gold Card |
| 2 | Annual fee | LAK 300.000/Classic Silver Card · LAK 500.000/Gold Card |
| 3 | Supplemental card | |
| 3.1 | Registration fee | Nil |
| 3.2 | Annual fee | LAK 250.000/Classic Silver Card · LAK 300.000/Gold Card |
| 4 | Service fees | |
| 4.1 | Interest rate | 18% p.a. |
| 4.2 | Card replacement | 150,000 LAK for VISA, MASTER, JCB & UPI · 200,000 LAK for Co-Branding |
| 4.3 | Issuing a new PIN | LAK 20.000/Classic Silver Card · LAK 30.000/Gold Card |
| 4.4 | New PIN issued urgently (within a day) | New PIN Fee + LAK 40.000 |
| 4.5 | Cash withdrawal | Withdraw at PSV Bank 3% or min LAK 50.000/transaction · Withdraw at other Banks 3% or min LAK 50.000/transaction · Max 75% of the limit |
| 4.6 | Minimum monthly repayment | 10% of the outstanding balance or min LAK 250.000 |
| 4.7 | Late payment | 1% of the minimum of repayment amount within a month (above LAK 25.000 but not over LAK 150.000/month) |
| 4.8 | Interest free period | 20 days of grace period for buying-selling transactions, but the cash withdrawal transaction, the interest is calculated since the day of withdrawal. |
| 4.9 | Foreign exchange markup | 1% |
| 4.10 | Statement retrieval | LAK 20,000/Card/Billing cycle |
| 4.11 | Increase temporary credit limit | LAK 40,000/Transaction |
| 4.12 | Exceed credit limit | LAK 40,000/Billing cycle |
| 4.13 | Balance transfer | LAK 5,000/Transaction |
| 4.14 | Request statement before the billing cycle | LAK 20,000/Card/Time |
| 4.15 | Dispute request | Refer to the charge from foreign banks |
| 4.16 | Management Fee (in the case of using at other banks intra country and oversea) | According to the notification of the bank (Exchange rate fluctuations) |
| 5 | Daily credit limit | 20,000,000 Kip/Card/Day for Gold card · 10,000,000 Kip/Card/Day for Classic card |
Card acquiring
| No | Descriptions | Services fees |
|---|---|---|
| 1 | Cash withdrawal for international and other domestic bank cards | At the ATM: 2% or min LAK 20,000; Max LAK 40,000/transaction · At the service counter: 2.5% or min LAK 20.000/transaction |
| 2 | Merchant discount fee | |
| 2.1 | Cards issued by others (PSVB/Off-us card) | 2-3%/transaction (depending on each merchant) |
| 2.2 | Cards issued by PSVB (PSVB/On-us credit card) | 0-1%/transaction (depending on each merchant) |
| 2.3 | PSVB ATM cards | 0-1%/transaction (depending on each merchant) |
Card safety and security
The responsibility for the safety of the credit card lies with you. Here are some steps you can take to make sure that card safety is practiced when using your card in person.
- 1Pay at the register. In this way you are less likely to be subject to skimming, a scam whereby an employee takes an unauthorized scan of your card, or make an unauthorized transaction on your card. If you must hand your card over to the waiter or salesperson, try to keep the card in your sight at all times.
- 2Check your card immediately after it is returned to you. There are times, where the employee tries to steal your card, by returning a different card which is an invalid card, to you with the same brand and issuing bank name. Do check that the card returned to you is your own card.
- 3Beware of tip fraud: a scam whereby a service employee alters the tip amount when entering the final bill at the cash register or point-of-sale system.
- 4Check for skimming at ATM and PIN entry terminals. If an ATM or PIN entry device looks odd or different, don’t use it. Skimmers frequently attach devices to ATMs or PIN entry devices – especially those that are not monitored by merchants – to steal card data encoded on magnetic stripes.
- 5Do not respond to emails requesting your Credit Card Details or other personal identifiers. Fraudsters go “Phishing for Information”, also called “carding” or “brand spoofing” which is the creation of email messages and web pages that are replicas of existing legitimate sites and businesses. These emails are used to trick users into submitting personal, financial or password data and ask for information such as credit card numbers, bank account information and passwords that will be used to commit fraud.
Card safety do & don’t
| Do | Don’t |
|---|---|
| Sign the signature panel of your new card as soon as you receive it. | Never keep your PIN together with the card. |
| When creating your PIN, choose one which you can memorize easily but avoid numbers which are available to other people, such as your telephone number, date of birth, or car license plate number | Never disclose your PIN to anyone. You are the only person who should know it. |
| Keep a record of your credit card(s) and account information together with the card issuer’s contact information in a secure place. | Do not write down your PIN or passwords. Memorize them. |
| Notify your issuer bank in advance of a change in address, preferably in writing. | Do not lend your credit card(s) to anyone. |
| Contact the card issuer immediately if your credit card is lost or stolen. | Do not leave cards or receipts lying around. |
| Cancel your stolen/lost credit cards as soon as possible. Get new ones, and use different PIN’s from the previous ones. | Do not write your account number on postcards or outside an envelope. |
Lost card or stolen card
Card is stolen or lost? You must immediately contact the Phongsavanh Bank Card Center.
- The card was swallowed by Phongsavanh’s ATMs: Please contact the Card Center at Tel: (856 21) 711617, 020 2222 9380, 020-96914291.
- The credit card has been lost, stolen or damaged and was swallowed: Please contact the Card Center at Tel: (+856 21) 711666/711668 or 720234/720125 / WhatsApp: +85620 2222 2851 / LineID: phongsavanhbank / WeChat ID: psvb_bank
Emergency contact in Laos
- Call center
- 1188
- Customer service
- Tel: (+856 21) 218912 / 720999 · Fax: (856 21) 219152
- Authorization
- Tel: (+856 21) 711666 / 711668
Chat with the Card Center
Frequently asked questions
How to apply for PSVB Credit Card?
You can walk in to any PSVB branches and service units nationwide and fill the application form.
- Principal Cardholder must be 21 years old and above
- Supplementary Cardholder must be 18 years old and above
- Minimum monthly income must be 3,000,000 kip.
What supporting documents do I have to give to PSVB?
Documents that you need to provide are:
- Copy of ID Card or Passport or Family Book
- Your Salary slip
- Letter from Employment
- Village Head’s verification
- Bank statement
Do I have to pay any fee from the beginning?
Yes. You have to pay the following fees:
- Joining fee (this is a onetime fee)
- Annual fee (this is yearly fee billed upon the anniversary month)
Can I change personal information?
You can change any of your personal details (e.g. name, billing address, phone number, contact branch) simply by filling out a multipurpose form at your nearest PSVB branch
How do I use the Card?
You can buy product/service at any shop worldwide which have the VISA logo for VISA Credit Card, or the MasterCard logo for MasterCard Credit Card.
When do I settle my outstanding bills?
When you will receive the statement by the cycle bill date assigned by the Bank
What if I forgot to pay my bills?
You will be levied a late payment charge and interest and your card may be temporary suspended.
Which ATM can I withdraw cash?
You can withdraw cash at any ATM which has CIRRUS logo for MasterCard and PLUS logo for VISA Card, worldwide
Which Bank counter can I withdraw cash?
You can withdraw cash at any PSVB branches and service units nationwide and at any Banks that provide this service, worldwide
Is there a maximum or minimum amount that I can withdraw?
Minimum cash advance amount is LAK400,000. Cash Advance limit:
- Gold - 75% of credit limit
- Classic - 75% of credit limit
Do I have to pay any fees for cash withdraw?
The cash withdrawal fee is LAK50,000 or 3% whichever is higher.
Who can request for a card replacement?
A card replacement can be requested by:
- Principal card member for his/her own card and those of his/her supplementary card.
- Supplementary card member for his/her supplementary card only.
When can a replacement request be made?
When the card is lost or stolen/faulty/damage-dented or broken/uncollected within 90days/retained at ATM/technical error/internet fraud.
Can I request a replacement card via telephone?
No.
What do I need to do to request for a replacement card?
You can call PSVB customer service or fill up the multipurpose form with the following details and sign on the form. The replacement card may carry a new card number. If the card member has any auto-debit arrangements, please update your respective service provider/s. If you have previously requested for a PIN, a new PIN will be generated. Destroy the existing credit card by cutting across the magnetic stripe and the chip.
- Your name and ID card number
- Credit card number
- Reason(s) for card replacement
What must I do, if my credit card is lost or stolen?
Call PSVB Card Center’s Authorization and Customer Service (021) 219221 or 771666 or 218912 or 720999 immediately to block the card.
If my card (Principal Card) is lost or stolen, can supplementary card continue to use the card?
Yes.
Can the replacement fee be waived?
Replacement fee is imposed for lost, stolen or retained at ATM machine. For other replacement mean, the bank can consider a waiver.
How soon can I obtain my replacement card?
Normally, the card will be ready in 10 working days upon receipt of customer’s written request.
If my card is retained at a PSVB ATM, what can I do?
Call Customer Service Unit/Authorization Unit on (021) 218912 or 219221 to block your card as soon as possible. Any credit cards found in an ATM will be cut into pieces for security reasons.
Can I request to redirect my card to another branch?
Yes. Ask card member to fulfill Credit Card Multipurpose Form (CCMF) indicating new location of card collection branch. However there will be a courier fees charged to your credit card account
How soon would the card be redirected to another branch?
Card will be redirected to designated branch within 7 to 14 working days from the receipt of the request.
Is there any fee charged for redirecting a card?
No.
How do I activate my PSVB Credit Card?
Call PSVB Card Center Customer Service or our Authorization Dept. at 021-218912 or 219221. You will be asked a series of question to identify yourself.
When can I have my Renewal Card?
1 Month before the expiry date of the current Card.
After I collected the Renewal Card, can I still use the current card?
Yes. You can use the card until the last day of the month as stated on the card. However upon collection of your renewal card and you have called to activate the card, you can no longer use the current card.
Can I immediately use the Renewal Card?
Yes. Once you have activated the card.
How do I temporarily or permanently increase or decrease my credit limit?
Fill and sign the Credit Card Multipurpose Form. You must produce the latest income document. Fax the duly filled form and the supporting document to Card Center Dept.
How soon will I be notified of the outcome on the request?
Card Center Dept will notify you on the outcome of your request within 7 working days of receipt of the request.
Will the supplementary card member also enjoy the increased of credit limit, if the request is approved?
Yes. Unless the principal card member sets a cap limit for the supplementary card.
How do I cancel my credit card?
You can fill a multipurpose form, write in, or call PSVB Card Center. Note: when principal card is cancelled, the supplementary card will be cancelled automatically.
- Principal card member can cancel his/her own card and his/her supplementary card or cancel only supplementary card.
- Supplementary card can cancel his/her card only.
Can the cancellation be made, if there is outstanding balance in the card account?
Yes. Advisably, the account must be settled in full. If settlement cannot be made in full, you can continue to pay gradually until the outstanding balance is fully settled. You will continue to be liable for finance charges and annual service fee until full settlement as PSVB is still extending your facility to repay gradually.
If I have cancelled my credit card, must I reapply if I wish to obtain a new credit card?
You can call PSVB Card Center Dept or write in personally.
- Within 6 months of the cancellation date, fill and sign the multipurpose form, requesting to reinstate your card account. (no replacement fee charged for reinstatement of account)
- Above 6 months from the cancellation date, you must submit a new application form and salary slip and all other relevant documents.
Can I request to convert my credit card from Classic to Gold card?
Yes. You can, provided you are eligible to hold a gold card. The bank may request for further documents to substantiate your request.
How do I make the upgrade request?
Fill in a multipurpose form and submit to PSVB Card Center Dept, together with income documents.
What will happen to my Classic card, if the upgrade is approved?
Customer can still use Classic card until the activation of the new Gold card.
What is the credit limit assigned to me?
The credit limit assigned to you is dependent on your total yearly income.
Can I spend above my credit limit?
No. However if you wish to use your card for purchases that may exceed your credit limit, you may request for a temporary increase in your credit limit. Contact our Customer Service at 021-218912, 219221 or 720999 to request for this temporary increase.
What if my spending exceeds the credit limit assigned to me?
In the event that the spending exceeds the limit, you will be charged an overlimit fee. Any subsequent usage by the card may be declined. You will have to make payment to be able to use the card again.
Can I have separate credit limit for my supplementary card?
Yes. You can assign a clear credit limit to your supplementary card member on the Card Application Form at the beginning, or to increase or decrease credit limit for supplementary card by filling a multipurpose form.
How do I make my repayment?
- You can make your payment by cash or PSVB cheque at any PSVB’s branches and service centre or mail the PSV cheque to PSVB Credit Card Centre. The address is shown on the statement.
- Alternatively, if you maintain a deposit account with PSVB, you may give a standing instruction to debit your Savings or Demand account ie auto debit to pay your credit card account.
- You also make the repayment at any of our ATM nationwide and you can choose to deduct either from your LAK, BHT or USD account.
How can I request to change my billing address, telephone no. and any other personal information?
Call PSVB Card Center Dept or fill in and sign a multipurpose form. Tel: 021-218912 or 771666 or 219221 or 720999
How can I obtain a copy of my statement?
You can obtain a copy of statement from the following channels. Retrieval fee: LAK20,000 per statement.
- PSV Bank HQ
- PSV Bank Branches
- PSV Bank Unit Services
- Original statement - sign up the multipurpose form and fax to PSVB Card Center Dept. 021-219152 / 771655
Can I request for waiver of my finance charges, late payment charges and annual service fees?
Yes. You may call PSVB Card Center to request for waivers or by filling in a multipurpose form and stating the reason for your claim. All waiver requests are subject to management’s consideration and approval.
What should I do, if I wish to dispute the transaction that was billed to my statement?
You have to furnish the detail of the dispute transaction(s) in the Dispute form (obtain from Card Center) and send it to PSVB Card Center Dept. or call our Customer Service at: 021-218912 or 771666 or 219221 or 720999
Should I pay for the transaction under dispute?
No. However if the investigation reveal the amount is meant to be charge to your account, it will be re-debited to your account along with the related finance charges. However we may charge a request copy fee of LAK40,000.
When I can know the outcome of the investigation?
Between 30-45 working days, depend on the response of respective parties involved.
Do I have to pay for a copy of sale draft of the dispute transaction, if I request one?
Yes. LAK40,000 per sale draft
What do I do when I forgot my PIN?
You have to request a new PIN by contact the nearest PSV Bank branch and fulfill a “New PIN form”. The new PIN will be send to you within 5 working days.